Your data security and privacy are fundamental to how S-Vision operates. Learn how we collect, use, and protect your information.
WasteVision LLC, doing business as S-Vision ("S-Vision," "we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our platform and website. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our AI-powered fleet safety camera and video intelligence SaaS platform (the "Service"), our website, and our related services.
This Privacy Policy applies to all information we collect through the Service, including through our cloud login portal where users access operational dashboards, our website located at www.wastevision.ai, and any other digital channels where we offer our services. By accessing or using S-Vision's Service, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our Service.
We take our responsibility to protect your information seriously. Our privacy practices are designed to be transparent, fair, and compliant with applicable data protection laws across all jurisdictions in which we operate, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and similar privacy laws in other U.S. states. We regularly review and update our practices to maintain the highest standards of data protection.
When you register for an account or contact us, we collect personal information that you voluntarily provide, including but not limited to:
This personal information helps us create and manage your account, communicate with you about your service, process your payments, and provide personalized support. We only collect the personal information that is necessary to provide you with our Service and to comply with legal obligations.
Once you create a S-Vision account, we collect and maintain data related to your account, including:
We store account data securely and use it to authenticate your identity, maintain your account settings, process billing, and provide customer support. Your password is hashed using industry-standard encryption methods and never stored in plain text.
We automatically collect data about how you interact with our Service, including:
We collect this usage data through server logs, cookies, and similar technologies. This information helps us understand how the Service is being used, identify technical issues, optimize performance, and improve the user experience. Usage data is typically collected in aggregated, anonymized form, though in some cases it may be linked to your account for troubleshooting and account-specific analytics.
The core of S-Vision's value proposition involves processing video and operational data generated by vehicles working in the field. Service data includes:
Service data is fundamental to our Service, as it enables S-Vision to surface safety events, verify completed service, optimize routes, and improve operational efficiency. You control what service data you upload to the platform, and you may delete service data subject to any applicable legal retention requirements.
Like most web-based services, S-Vision uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience and gather analytics. These tracking technologies include:
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use certain features of the Service. For more information about our cookie practices, please see our Cookie Policy.
When you communicate with us, we collect data about those communications, including:
We maintain these communication records to provide customer support, respond to your inquiries, maintain a record of your interactions with us, and improve our service quality. Communication data helps us track issues, ensure consistent support, and identify patterns in customer needs.
We use your information to deliver, maintain, and improve the S-Vision Service. This includes:
We use your personal information to manage your subscription and billing relationship with S-Vision, including:
S-Vision's core technology relies on machine learning and artificial intelligence. We use aggregated and anonymized data to continually improve our AI models, including:
Importantly, we only use aggregated and anonymized data for these purposes. Individual customer data is not shared with third parties or used to train AI models in a way that could identify you. We employ data anonymization and aggregation techniques to ensure that insights derived from your data cannot be reverse-engineered to identify your specific operations.
Video and images captured through vehicle-mounted and in-cab cameras are processed by our computer vision algorithms to detect safety events, recognise objects and road users, verify service activity, and generate operational insights. We use this footage to:
Image data is handled with special care due to its sensitive nature. See Section 4 for detailed information about how we process image data through our AI systems.
We may use your contact information to send you communications including:
We will honor your communication preferences and provide options to opt out of non-essential communications. You can manage your communication preferences in your account settings or by clicking the unsubscribe link in promotional emails.
We analyze usage patterns and performance data to understand how our Service is being used and to identify opportunities for improvement. This includes:
We use your information to comply with applicable laws, regulations, and legal obligations, and to protect our business interests:
As an AI-powered platform, S-Vision uses advanced machine learning and artificial intelligence technologies to process operational data and generate insights. This section provides transparent information about how we use your data in AI and machine learning contexts.
Images captured by truck-mounted cameras and facility imaging systems are a critical input to S-Vision's computer vision capabilities. These images are processed through our AI algorithms to:
Video processing occurs on secure servers within S-Vision's cloud infrastructure. Footage may be temporarily retained on our servers during processing. Individual clips are not shared with third parties, though insights derived from them (such as "harsh braking detected" or "service verified") may be incorporated into your operational reports. Images may be used to improve our computer vision models only in anonymized or aggregated form.
To improve S-Vision's AI capabilities, we may use your operational data, including images, in anonymized or aggregated form. Anonymization means:
Aggregation means combining data from many customers to identify patterns and trends. For example, we might aggregate safety event data from 100 customers to determine industry-wide collision risk patterns, without disclosing individual customer data. Individual customer data is not shared in AI training processes, and you cannot be identified from the anonymized, aggregated data we use for model improvement.
We continuously improve S-Vision's artificial intelligence capabilities through:
These activities are essential to maintaining and improving the accuracy, reliability, and value of S-Vision's Service. We conduct this work responsibly, using only anonymized and aggregated data, and applying strict access controls to ensure that your individual data is protected.
When images or operational data are processed through our AI systems, they may be retained for different periods depending on the use case:
See Section 7 (Data Retention) for complete information about data retention periods.
You have the right to:
To exercise these rights, please contact us at privacy@svision.ai.
We share information with third-party service providers who assist us in operating the Service and conducting our business, including:
All service providers are contractually obligated to use your information only for the purposes of providing their services to us and are required to maintain the confidentiality and security of your information. We carefully select service providers and ensure they maintain appropriate security standards and comply with applicable data protection laws.
We may disclose your information when required by law or when we believe in good faith that such disclosure is necessary to:
We will provide notice of legal requests whenever possible and permitted by law, and we will disclose only the information that is legally required to be disclosed. We maintain a transparency report documenting requests for user data from government agencies.
If S-Vision is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice to you of such an event and any choices you may have regarding your information in accordance with applicable law.
We may share your information with third parties when you explicitly consent to such sharing. For example:
Any sharing based on your consent will be limited to the specific purpose for which you provided consent, and you may withdraw consent at any time.
S-Vision does not sell, rent, or trade personal information for monetary consideration or other value-adding exchanges. We do not engage in the sale of personal data as defined by the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), or similar state privacy laws. We do not share your personal information with data brokers, advertising networks, or other third parties for their independent use without your explicit consent.
If we ever develop business models that involve sharing personal data in ways that might be considered a "sale" under applicable law, we will provide you with advance notice and the opportunity to opt out of such sharing.
S-Vision takes data security seriously and implements comprehensive technical and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:
We manage security across our supply chain by:
In the event of a data breach or security incident involving your personal information, S-Vision will:
While we implement comprehensive security measures, no system is completely secure. We cannot guarantee absolute security of your information, and you transmit information to S-Vision at your own risk. You are responsible for maintaining the confidentiality of your login credentials and account information.
S-Vision retains your information for different periods depending on the type of data and the purposes for which it is collected:
S-Vision maintains data backups for disaster recovery and business continuity purposes. Backup copies of your information may be retained on our backup systems for up to [X] months, after which they are securely purged. Information you have deleted may persist in backup copies but will not be accessible through the normal Service interface.
If you are a resident of California, the California Consumer Privacy Act (CCPA) provides you with the following rights:
You have the right to request that we disclose to you:
You have the right to request deletion of personal information we have collected from you, except in certain circumstances (such as when the information is needed to provide the Service or to comply with legal obligations). Upon receiving a valid deletion request, we will delete your personal information within 45 days.
As noted in Section 5.5, S-Vision does not sell personal information. However, to the extent that any data sharing activities we conduct in the future might be construed as a "sale" or "sharing" under the CCPA, you have the right to opt out of such activities. You may exercise this right by sending a request to privacy@svision.ai.
Under the California Privacy Rights Act (CPRA), you have the right to request correction of inaccurate personal information we maintain about you. We will correct inaccurate information upon receipt of a valid correction request.
We will not discriminate against you for exercising your CCPA or CPRA rights. We will not deny you products or services, charge you different prices, or provide you with different quality of service based on your exercise of privacy rights, except where such differentiation is permitted by the CCPA or CPRA.
California residents also have the right under California's "Shine the Light" law to request information about third parties with whom we share personal information for their own direct marketing purposes. To exercise this right, please contact privacy@svision.ai.
Residents of other U.S. states that have enacted comprehensive privacy laws have similar privacy rights. These states include (and may include others in the future) Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Montana (MMPA), and others. Generally, these state privacy laws provide you with the following rights:
To the extent you are a resident of one of these states and have rights under that state's privacy laws, we honor those rights to the extent required by law. To exercise any of these rights, please contact us at privacy@svision.ai.
If you are located in the European Economic Area or the United Kingdom, the General Data Protection Regulation (GDPR) and similar laws provide you with certain rights regarding your personal data. These rights include rights to access, rectification, erasure, restriction of processing, portability, and objection. For detailed information about your GDPR rights and how to exercise them, please refer to our GDPR Data Processing Addendum or contact us at privacy@svision.ai.
To exercise any of the privacy rights described above, you may:
Verification of Identity: We will require verification of your identity before processing your privacy request, such as confirming your email address or account information. This is to protect your privacy and prevent unauthorized access to your information. If you are submitting a request on behalf of someone else, we may also require proof of authorization, such as a power of attorney or proof that you are an authorized representative.
Response Timeline: We will respond to valid privacy requests without unreasonable delay and within the timeframes required by applicable law. For California requests, we will respond within 45 days. We may extend the response period by 45 additional days if necessary, with notice to you.
Authorized Representatives: California residents and residents of other states that allow for authorized representatives may submit a request on your behalf, provided we receive sufficient proof of authorization.
S-Vision's Service is not directed at, and we do not knowingly collect personal information from, children under the age of 13. Our Service is designed for use by individuals aged 13 and older and, typically, by business users in professional roles. We do not knowingly collect or maintain personal information from children under 13.
If we become aware that we have collected personal information from a child under 13, we will delete such information immediately and notify the child's parent or guardian. If you believe that we have collected information from a child under 13, please contact us immediately at privacy@svision.ai.
For users aged 13-17 (in jurisdictions that extend certain protections to minors), we apply additional safeguards to ensure that data is used responsibly and that communications are age-appropriate. If you are under 18, we encourage you to discuss your use of the Service with your parents or guardians.
S-Vision operates in the United States and stores data on servers located in the United States (via cloud providers such as AWS). If you are located outside the United States, your personal information will be transferred to, stored in, and processed in the United States. The United States may not have data protection laws as stringent as those in your country of residence.
For users in the European Economic Area, United Kingdom, and other regions with data protection laws, we transfer personal information based on:
If you are located outside the United States, you have the right to learn about the legal mechanisms we use to transfer your data and to request details about our data transfer safeguards. Please contact privacy@svision.ai for more information about our transfer mechanisms and to exercise any rights you have under applicable law.
S-Vision's website and Service may contain links to third-party websites, applications, and services that are not operated by S-Vision. This Privacy Policy applies only to the S-Vision Service and our website. We are not responsible for the privacy practices of third-party websites or services, and we encourage you to review the privacy policies of any third-party service before providing your information or using their services.
If you click on a link to a third-party website or service, you are subject to that third party's terms of service and privacy policy. S-Vision is not responsible for the content, accuracy, security, or practices of third-party websites and services.
S-Vision may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will notify you by posting the updated policy on our website and updating the "Last Updated" date at the beginning of this policy. We may also send you an email notification if the changes materially affect how we use your personal information.
Your continued use of the S-Vision Service after changes become effective constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have significant concerns about changes to our privacy practices, you may have the right to terminate your account or request data deletion. For more information about exercising your rights, see Section 8.
If you have questions about this Privacy Policy, concerns about our privacy practices, or wish to exercise any of your privacy rights, please contact us using the information below:
We take your privacy concerns seriously and are committed to working with you to resolve any issues or questions you may have about our privacy practices.
California residents are entitled to specific disclosures under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). This section provides the detailed disclosures required by these laws.
In the past 12 months, S-Vision has collected the following categories of personal information from California residents:
| Category | Examples | Collected |
|---|---|---|
| Identifiers | Name, email, phone number, IP address, account ID | YES |
| Commercial Information | Purchase history, billing information, subscription plan | YES |
| Biometric Information | Facial recognition, fingerprints (if used for authentication) | NO |
| Internet/Network Activity | Log files, browsing history, interaction data, cookies | YES |
| Geolocation Data | GPS coordinates, IP-based location, fleet vehicle locations | YES |
| Sensory Information | Images from cameras, audio recordings | YES |
| Professional Information | Job title, employer, professional experience | YES |
| Education Information | Educational background | NO |
| Inferences | Preferences, operational patterns, behavior, characteristics | YES |
We collect the categories of personal information listed above for the following purposes:
We collect personal information from the following sources:
In the past 12 months, S-Vision has shared personal information with the following categories of recipients for the following purposes:
| Category of Recipient | Purpose |
|---|---|
| Cloud Infrastructure Providers | Data storage, processing, and security |
| Payment Processors | Payment processing and billing |
| Analytics and Marketing Providers | Analytics, marketing, and service optimization |
| Customer Support Providers | Customer support and service management |
| Security and Compliance Vendors | Security monitoring, compliance verification |
| Law Enforcement and Government Agencies | Compliance with legal process, fraud prevention |
S-Vision does not sell personal information for monetary consideration. Additionally, we do not engage in activities that would constitute "sharing" for targeted advertising purposes as defined by the CPRA. Therefore, there is no sale or sharing of personal information to opt out of at this time.
If our business practices change and we begin to engage in activities that constitute a "sale" or "sharing" as defined by California law, we will provide you with a clear and conspicuous link labeled "Do Not Sell or Share My Personal Information" on our homepage, and you will have the right to opt out.
S-Vision retains personal information as described in detail in Section 7 (Data Retention Periods). Generally, we retain personal information for the duration of your subscription and for a reasonable period thereafter to comply with legal obligations and resolve disputes. Anonymized, aggregated information may be retained indefinitely.
S-Vision does not currently offer any financial incentives or loyalty programs in exchange for the collection, use, or disclosure of personal information. If we develop such programs in the future, we will comply with CCPA requirements, including providing clear and conspicuous terms and the ability to opt in and withdraw.
Under the California Privacy Rights Act (CPRA), certain categories of personal information are considered "sensitive" and receive additional protections. S-Vision may collect and process the following categories of sensitive personal information:
We limit our use of sensitive personal information to the specific purposes for which it was collected, unless you provide explicit consent for other uses. We do not use sensitive personal information for targeted advertising, cross-context behavioral advertising, or other purposes except as necessary to provide the Service.
To exercise your rights under the CCPA and CPRA, please submit a request to privacy@svision.ai. Include your name, email address, and a detailed description of your request. We will verify your identity before processing your request and will respond within 45 days (or within any extended timeframe permitted by law).
This Privacy Policy is effective as of the Last Updated date above. S-Vision reserves the right to update this policy at any time. Continued use of the Service following the posting of changes constitutes acceptance of those changes.